To fix Gmail promotions tab not working, you are expected to follow and apply few more instructions. Like, firstly be sure that you are using the latest version of the Gmail app. Now, you can try to view on another device. Now, you can also try to use a different tablet. Now, you are expected to refresh the Gmail app just by pulling down the Gmail promotions tab screen. After that, you should try to restart the device. Once you do follow and apply the steps, you would be able to resolve and troubleshoot the issues without any fuss.
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Check if the email is in the Gmail Promotions tab.
Ensure the email has not yet been opened and was not sent on a previous day.
If an email in a bundle is viewed on one device, then that email doesn't populate in a bundle again on another device. You must send a new test email to preview.
We recommend creating multiple testing accounts if you want to visualize on multiple devices. One of the members of your team might open the email thus causing it not to populate in the bundle for the rest of the team.
Make sure the annotation in the sent email’s code is correct (the expiration can cause the email not to display if before the start date or expired).
Be sure you are using the latest version of the Gmail app. Try viewing on another device—for example, a tablet may have a different version of the Gmail app and show email differently.
Refresh the Gmail app by pulling down the Gmail Promotions tab screen.
Try restarting your device.
Hope This Works,
Peter